FAQ（Frequently Asked Questions）

 

1. Are you a manufacturer or a trading company?

 

Battiz is a manufacturer-backed supplier focused on B2B battery projects. We provide product supply, model matching, and project support for professional buyers worldwide.


2. What products do you supply?

 

We mainly supply replacement batteries for specialized equipment, including instrument and tool batteries, drone batteries, flash batteries, and selected medical device battery projects.


3. Do you support OEM, private label, or custom development?

 

Yes. We support OEM, private label, customized packaging, and selected custom battery development projects based on product type, quantity, and technical requirements.


4. What is your MOQ?

 

For many standard models, our reference MOQ starts from 50 pcs.

For OEM, private label, or customized orders, MOQ will be confirmed according to the specific project.


5. Can I order samples before placing a bulk order?

 

Yes. Sample orders are available for selected models.

For qualified bulk orders, the sample cost can be credited toward the order amount after confirmation.


6. What is your lead time?

 

For in-stock products, the standard lead time is around 2 weeks.

For non-stock products, lead time depends on the order quantity, production requirements, and model complexity.


7. What payment methods do you accept?

 

We generally accept bank transfer for B2B orders. Specific payment terms will be confirmed based on the order amount, product type, and cooperation stage.


8. What countries do you ship to?

 

We support international shipping to the United States, Europe, and many other regions, subject to battery transportation regulations and local import requirements.


9. Do your products come with a warranty?

 

Yes. Our products come with a 12-month warranty under normal use conditions.


10. What information should I provide when requesting a quotation?

 

To provide an accurate quotation, please send us the following information:

 

  • Product model or application

  • Required quantity

  • Destination country

  • Whether you need a sample, a standard order, or OEM service

 

11. Can you help confirm battery compatibility?

 

Yes. If you are not sure about the correct model, you can send us the original battery model, device model, or product photos, and we will help check compatibility.


12. How can I contact your team?

 

For B2B inquiries, please contact us at:

Email: B2B@battiz.com


Still have questions? Contact our team at B2B@battiz.com for product, quotation, and project support.