Refund & Return Policy

Refund & Return Policy

This Refund & Return Policy applies to business orders, quotations, and transactions related to products supplied by BATTIZ ELECTRONICS INTERNATIONAL TRADING CO., LIMITED.

1. B2B Order Nature

As this website primarily serves B2B inquiries and wholesale business, return and refund arrangements are generally handled based on the specific order, product type, and agreed terms.

2. Return Eligibility

Returns may be considered only if:
- The product delivered is materially defective
- The wrong product was shipped
- The return is approved by us in writing before the goods are sent back

Unauthorized returns will not be accepted.

3. Non-Returnable Situations

Returns are generally not accepted for:
- Approved custom / OEM / private label orders
- Goods returned without prior written approval
- Damage caused by misuse, improper installation, mishandling, or unauthorized modification
- Compatibility issues not confirmed with us prior to purchase
- Products that have been used beyond reasonable inspection

4. Claim Period

Any product issue, shortage, or shipping discrepancy should be reported to us within a reasonable time after delivery, together with relevant evidence such as photos, videos, or shipment information.

5. Return Process

Before returning any product, please contact us at:
B2B@battiz.com

Please include:
- Order reference
- Product model
- Description of the issue
- Photos or videos if available

We will review the case and advise the next steps.

6. Refunds

If a refund is approved, the refund method and amount will depend on:
- The original transaction terms
- Product condition
- Responsibility for the issue
- Any applicable shipping or handling deductions

7. Return Shipping

Unless otherwise agreed, return shipping responsibility will be determined based on the specific case and confirmed in writing.

8. Contact

For after-sales and return support:
B2B@battiz.com