Warranty Policy

Warranty Policy

BATTIZ ELECTRONICS INTERNATIONAL TRADING CO., LIMITED provides limited warranty support for eligible products supplied through its business operations.

1. Warranty Coverage

Unless otherwise agreed in writing, eligible products are generally covered by a limited warranty period of 12 months from the date of delivery.

2. Warranty Scope

The warranty covers manufacturing defects or performance issues under normal and proper use.

3. Warranty Does Not Cover

The warranty does not cover:
- Improper use or abuse
- Incorrect installation
- Unauthorized repair or modification
- Damage caused by external factors, accidents, or misuse
- Normal wear and tear
- Products used outside intended application conditions
- Compatibility assumptions not confirmed before purchase

4. Warranty Claim Requirements

To request warranty support, please provide:
- Product model
- Order reference
- Description of the issue
- Photos or videos if available
- Application details if relevant

5. Warranty Resolution

If the claim is reviewed and accepted, the solution may include:
- Technical support
- Replacement
- Partial compensation
- Other reasonable commercial resolution depending on the case

6. Limitation

Final warranty handling is subject to product type, transaction terms, and case review.

7. Contact

For warranty support, please contact:
B2B@battiz.com